Refund & Replacement Policy

RETURN, REPLACEMENT & REFUND POLICY

1. 5-Day Replacement Guarantee (Damaged / Defective Items):
We inspect all units before dispatch. If your product arrives physically damaged, non-functional, or with missing parts, you must notify us within 5 days of delivery at support@[yourstore].com or via WhatsApp at +91 [Your Number].

2. Proof of Damage:
To process a replacement claim, please share:
- Order ID
- A clear 360-degree unboxing video or photos showing the defect/issue.

Once verified, we will arrange a reverse pickup and dispatch a brand-new replacement unit at zero extra cost.

3. Eligibility Conditions:
- The product must be returned with its original box, internal packaging, charging cables, and AV wires intact.
- Items damaged due to mishandling, liquid spillage, or unauthorized modifications are not eligible for replacement.

4. Refunds:
- Refunds are issued only if a replacement unit is unavailable in stock.
- Approved prepaid refunds are credited to the original payment method within 5–7 business days.
- Approved COD refunds are processed via UPI or direct bank transfer upon receipt and inspection of the returned parcel.